When was the last time you were active in a messaging app? An hour ago? 30 mins ago? Or a few minutes ago? That’s how impactful these messaging software like WhatsApp or Messenger plays a role in our lives. We use different messaging software for entertainment, customer communication, dating, and socializing online.
In the business world, this messaging software is like a game-changer. It allows real-time customer support, internal team collaboration, managing remote employees, etc.
The usage for instant messaging software is expected to grow up to US$89.6 billion by 2032 from US$39.8 billion in 2023 in its market size, with an annual growth of 9.4%. If you’re a business owner and confused on what messaging software to choose, or planning to upgrade your business with the best messaging software, you’re at the right place.
There are already too many software for business, some lack data ownership, poor integration features with existing CRM or helpdesk, hidden costs, and scalability issues. In this article, we will discuss the ‘best enterprise instant messaging software in 2025’ and how to choose the right one based on your needs. Let’s get started!
What Is An Enterprise Instant Messaging Software?
Enterprise instant messaging software is a solution built to make communication within a business, especially for workplace collaboration, like 1-on-1 messaging, group chats, voice and video calls, file sharing, etc, in a secure and more efficient way. So with this communication app, businesses see improvement in team collaboration, particularly when it comes to remote or hybrid work models.
As you know, this enterprise chat software helps real-time communication, enhances security, improves customer service, integrates with business tools, and ensures compliance with regulations. Thus, making it an important aspect within your organization. Now, let’s see the top features that you should check in an instant messaging application.
Important Features To Look For IM (Instant Messaging) Software?
As we depend on technology more and more nowadays, communication is not merely sending messages but also, sending in a secured way, and connecting your teams, clients or customers, and projects all in one place. So, before you choose your right instant messaging software for businesses, here are the key features that you should look for.
🔐 Security + Privacy
In order to avoid any chances of data leaks, misuse and protect sensitive business info, end-to-end encryption should not be compromised. The message will be read only between sender and receiver. Leading enterprise messaging software always complies with industry regulations like GDPR, HIPAA & OWASP.
👨🏻💻 User-Friendly Interface
When adopting new messaging software, training is required for all team members. If the instant messaging tool is easy for navigation with an intuitive design, then there is no worry. No long-time onboarding, which means less training is required.
⚙️ Customizable Workflow
Each business has a different workflow, and the messaging software should have customizable features. So that you can automate the regular tasks, create approval chains, implement role-based permissions, and modify them based on your business needs. One such software is MirrorFly with 1000+ pre-built enterprise IM features.
📚 Complete Data Ownership
When you rely on a third-party platform, you often have only partial visibility into user activity, which can be a file transfer or call logs. This makes it challenging for audit activity. Whereas if you have complete data ownership, you have full visibility. You control the data storage, its access permission, and the usage. This ensures you with transparency and a peace of mind.
🌐 On-Premise or On-Cloud Hosting
Some enterprise owners prefer cloud hosting due to its convenience and need; on the other hand, on-premise hosting offers full control and security. An enterprise communication tool should provide both options so that the choice is fully yours based on your business policy and compliance needs.
🔗 Integration with Existing Tools
You should be able to seamlessly integrate any business tools, for example, your team uses emails in Outlook, does meetings on Zoom, and shares files through Google Drive. You have to keep switching tabs, losing focus, and wasting time. With an instant messaging app, you can bring all of that in one place without continuously changing between apps.
Top 10 Best Enterprise IM (Instant Messaging) Software In 2025?
Best 10 Best Enterprise Instant Messaging Software In 2025:- includes MirrorFly, Zoho Cliq, Apphitect, Discord, Respond.io, Ryver, Brosix, Troop Messenger, RingCentral, Flock.
Let’s look at them one by one.
1️⃣ MirrorFly – Best AI Agent & CPaaS Provider
MirrorFly works best for teams looking for a 100% customizable instant messaging solution. You get full source code ownership, which gives you the freedom to add, delete, or update features as you wish. The flexible hosting is supported, either 3rd party on-cloud, enterprise private cloud, MirrorFly’s cloud, or on-premise server, you can choose it.
If you want to add your company’s logo, colour, or brand element, you can, as it is whitelabel. With its custom security and AI powered features, the possibilities are endless. Have no developers? No worries, MirrorFly has a dedicated team of 350+ engineers. It lets you customize exactly how you always wanted it to be using the APIs and SDKs.
2️⃣ Zoho Cliq – Enterprise Chat Software Built for Teams
Zoho Cliq is a great fit if providing team and stakeholder collaboration is your key motive. It lets you summarize the chats instantly, seamless integration with third-party tools and automate your repetitive tasks. The migration process from your existing solution to Cliq is easy as well.
3️⃣ ApphiTect – #1 Video, Voice & Chat Solution
ApphiTect is recommended for business owners who need full customization on IM solutions. On-premise hosting and complete data ownership are provided, where most competitors lack. Secure SIP/VoIP solutions can be added into your enterprise-grade platform without compromising on any source code access.
With a team of over 300 digital engineers, they help you design, develop, and deploy your product in a few weeks. ApphiTect has been present in the mobile app development industry for more than 11 years, serving over 40 countries worldwide. Most Fortune 500 corporations trust ApphiTect as a solution.
4️⃣ Discord – Customize Your Space to Talk & Play
Discord, an instant messaging and VoIP social platform. While Discord is a popular platform in gaming communities, it’s applicable for building communities in the same interests for business communication and organizing groups. It’s a reliable platform to chat and play, especially on mobile, PC and console.
5️⃣ Respond.io – AI-Powered Customer Conversation Management Software
Respond.io is tailored for businesses that need management across their customers in WhatsApp, TikTok, Facebook Messenger, Instagram, and other platforms. Their latest feature of WhatsApp API calling is available worldwide.
Are you Looking to Build Instant Messaging Software?
How to Choose the Right Business Instant Messaging Solution?
It’s not merely picking the most popular tool with any fancy features; all businesses are unique, and the best fit depends on your future growth. So if you’re wondering, ‘how can I choose the right one?’, here is a quick checklist for your reference:
☑ Think About Your Business Needs
☑ Key Features To Consider
☑ Your Security + Privacy
☑ Scalability and Customization
☑ Pricing and Support
1. Think About Your Business Needs
Ask yourself,
👉 How many teams want to communicate?
👉 Are there external departments or teams that require additional channels?
👉 Are there any specific feature requirements that could save time?
👉 Do you need to share files or integrate project management tools?
2. Key Features To Consider
- Integration Capability: Just check if it is compatible with your CRM and your project management tool.
- User-friendly: When the interface is simple, it makes it easier for your team to adopt quickly.
- Search and History: You should easily find previous conversations and all the shared files.
- Group Chat and Channels: Make sure to organize conversations by team or by project.
3. Your Security + Privacy
Note that the end-to-end encryption is important for protecting your sensitive information. It must adhere to data privacy standards like HIPAA, GDPR & OWASP.
4. Scalability and Customization
Scalability: An enterprise communication software must easily add more users as your team expands, supporting the growth of business. Check whether the software offers APIs or integrating options, so that you can extend the functioning even when you switch to other platforms in a later period of business.
Customization: Ask, “Is there an option to customize logo, colours, branding so that it resembles your company?” Some platforms have white-labeling options to fully brand the software on your own.
Below are two scenarios you may encounter in workplace:
👉 You may want to automate alerts when a new client message comes in
👉 You may have the need to create specific workflows like routing messages to a particular team, set approval, or integrate with CRM / helpdesk
So custom notifications make sure only the right employee is pinged, thus improving productivity.
5. Pricing and Support
- Look for a transparent pricing model, which means the software provider must mention cost in detail, like per user or per feature.
- Keep in mind to evaluate their value and not merely compare cost alone. The best enterprise chat software provider offers live support, documentation, and onboarding help. This can give you a hassle-free experience when you think of scaling up and solving critical problems.
- Check if they have a 24/7 support team to answer your queries or pricing details.
Why is MirrorFly a Great Choice for Businesses?
MirrorFly is best suited for enterprises that need an instant messaging solution as it has 1000+ customizable features, supports on-premise hosting, and provides full source code access. It offers a white-label solution with complete data ownership. It’s built to handle both internal team collaboration and customer engagement. In a nutshell, it is a future-ready communication partner powered with AI capability.
Don’t wait! Fill this form, and one of MirrorFly’s experts will get in touch with you to guide you.
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